Danger of Algorithmic Influence
Automaticity, Algorithms & Awareness
Questions: Foundation for a successful life
Highest form of human excellence is to question oneself and others
Don't offer advice unless asked
If you present your views without permission, no one will listen to you.
You must first be your own change
We can't change the things around us without first having a plan for how we're going to change ourselves.
Become a Consultant
We all give advice and provide information to people. Consulting skills are essential tools in our arsenal.
Defuse an argument in 3 seconds
Conflicts are not dangerous
Connecting in difficult conversations
Create connections, not conflict in difficult conversations. 8 steps.
No Why, then no way
When you are genuinely interested in a customer and their perspective, you are more likely to make a sale.
Learning from a car salesman
Learning about customer service from a car salesman.
