Making BBQ taste better in 3 mins

At Mission BBQ in Orlando, Sandy asked with a smile “Is this your first time here? “ Once we gave an affirmative reply, she came from behind the counter to ask about our preferences, shared the details of the menu, advised on what we should get based on our preferences. That was an unexpected level of customer service. She was pleasant, listened to us and created the recommendations to serve our needs. We mattered to her and she made it very evident. Her intention to understand our needs created a connection and also aligned her recommendations to what we wanted. It was obvious that customer service meant more than taking an order with a smile. It was to connect and serve. That was Authentic Influence. She strongly influenced us to come back to Mission BBQ in the future. I was compelled to go to Google site immediately and write a glowing review. An unforgettable experience !!

So how long did it take for her to create this level of influence? 3 minutes.